Our IT Infrastructure Library (ITIL)® training teaches you best practices for IT Infrastructure and IT Service Management. Learn to enhance the cost-effectiveness of your IT organization and improve reliability and alignment within the needs of your business.
After earning your ITIL Foundation certification, you can specialize your expertise at the Intermediate ITIL Level. You can even work your way through the Intermediate Level to achieve ITIL Expert certification. The ITIL Intermediate Level offers two education paths:
• Service Lifecycle, which is focused on the lifecycle stages of services; and,
• Service Capability, which is focused on role-based clusters of activity.

You may take as few or as many ITIL Intermediate courses and earn qualification as you wish, building a portfolio of certifications tailored to your requirements and interests.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® Training Curriculum
ITIL® Training Courses
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3 Days

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service design phase of the service lifecycle.

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1 Day

The ITIL Simulation Workshop is a powerful experiential workshop. An immersive face-to-face experience makes complex best practices, tools and transformations realistic for your teams in a quick and effective manner.

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3 Days

Learn the best practices for ITIL Service Strategy.

PMI
PMP/PGMP
11.00 T-PDUs
S
11.00 S-PDUs
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3 Days

Learn the best practices for ITIL Service Transition.

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5 Days

Learn the best practices for ITIL Managing Across the Lifecycle.

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3 Days

This course prepares you with the skills to earn the ITIL (2011) Foundation certification. The exam is included and is taken on day 3 of the course.

PMI
PMP/PGMP
21.00 T-PDUs
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Learn the Lifecycle of managing IT services in this on-demand, self-paced training.

PMI
PMP/PGMP
18.00 T-PDUs
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5 Days

Learn the best practices for ITIL Planning, Protection, and Optimization.

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5 Days

Learn the best practices for ITIL Release, Control, and Validation in this ITIL training course.

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5 Days

Learn the best practices for ITIL Service Offerings and Agreements.

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